Experts in
human-centred
service innovation

Founded in 2015, Sandbox is a boutique human-centred design agency based in Sydney.

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Aware Super

Aware Super

Helping Australians get the Age Pension they're entitled to
Helping Australians get the Age Pension they're entitled to

Government benefits play a central role in retirement for a significant proportion of Australians. Yet many struggle to navigate the complexity of the Age Pension; leading them to apply late, make costly mistakes or give up entirely. Aware Super wanted to design a new service that would position the fund as a trusted guide through the process.

Government benefits play a central role in retirement for a significant proportion of Australians. Yet many struggle to navigate the complexity of the Age Pension; leading them to apply late, make costly mistakes or give up entirely. Aware Super wanted to design a new service that would position the fund as a trusted guide through the process.

SEED

SEED

Future-proofing a government data platform in a rapidly evolving market
Future-proofing a government data platform in a rapidly evolving market

As demand for environmental data grows and the ecosystem around it becomes more complex, data platforms must evolve to stay relevant. Through ecosystem mapping and consultation with market players, we identified where SEED, the state's environmental open data platform, provides the most value and developed a new partnership framework that positions SEED as foundational data infrastructure, rather than just another publishing portal.

As demand for environmental data grows and the ecosystem around it becomes more complex, data platforms must evolve to stay relevant. Through ecosystem mapping and consultation with market players, we identified where SEED, the state's environmental open data platform, provides the most value and developed a new partnership framework that positions SEED as foundational data infrastructure, rather than just another publishing portal.

UNSW

UNSW

Leveraging AI to intervene earlier with students at risk of failing
Leveraging AI to intervene earlier with students at risk of failing

UNSW had developed a predictive model to identify struggling students early. Their challenge was to define how the AI should interpret risk, intervene with students and coordinate a complex network of support services. Through human-centred design, Sandbox helped UNSW build an internationally recognised service that has reduced student failure rates at institutional scale.

UNSW had developed a predictive model to identify struggling students early. Their challenge was to define how the AI should interpret risk, intervene with students and coordinate a complex network of support services. Through human-centred design, Sandbox helped UNSW build an internationally recognised service that has reduced student failure rates at institutional scale.

Westpac

Westpac

Reinventing merchant payments for a $1B revenue opportunity
Reinventing merchant payments for a $1B revenue opportunity

Regulation and technology are rapidly reshaping the merchant payments landscape. Facing growing competition from agile fintechs, Westpac needed to reinvent its proposition for business and institutional customers in order to achieve it's ambitious revenue targets.

Regulation and technology are rapidly reshaping the merchant payments landscape. Facing growing competition from agile fintechs, Westpac needed to reinvent its proposition for business and institutional customers in order to achieve it's ambitious revenue targets.

TAFE NSW

TAFE NSW

Helping teachers adapt to hybrid classrooms
Helping teachers adapt to hybrid classrooms

Rapid technological and social change is creating both opportunities and challenges for educators globally. TAFE NSW's Connected Learning Centres are new digitally enabled classrooms in regional areas where students attend classes often facilitated remotely by teachers. The new delivery model presents unique logistical challenges that can be unexpected for teachers accustomed to traditional classroom teaching.

Rapid technological and social change is creating both opportunities and challenges for educators globally. TAFE NSW's Connected Learning Centres are new digitally enabled classrooms in regional areas where students attend classes often facilitated remotely by teachers. The new delivery model presents unique logistical challenges that can be unexpected for teachers accustomed to traditional classroom teaching.

Work

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Our Services


We help organisations focus on the ideas that matter, invest with confidence and deliver with clarity.

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Strategic Design

Envision new futures to inform your organisational strategy
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Human-Centred AI

Leverage insight about people to deliver transformational AI experiences
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Product Vision

Define how your product or service should work to deliver the right experience
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Insight & Opportunities

Identify and validate opportunities based on insight about user needs
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Outcomes we've delivered

From award-winning AI services in education to shaping the future of payments for one of Australia's largest banks, our work creates measurable impact for organisations and the people they serve.

Human-Centred AI
Case Study

UNSW

UNSW

Leveraging AI to intervene earlier with students at risk of failing
Leveraging AI to intervene earlier with students at risk of failing

UNSW had developed a predictive model to identify struggling students early. Their challenge was to define how the AI should interpret risk, intervene with students and coordinate a complex network of support services. Through human-centred design, Sandbox helped UNSW build an internationally recognised service that has reduced student failure rates at institutional scale.

UNSW had developed a predictive model to identify struggling students early. Their challenge was to define how the AI should interpret risk, intervene with students and coordinate a complex network of support services. Through human-centred design, Sandbox helped UNSW build an internationally recognised service that has reduced student failure rates at institutional scale.

Human-Centred AI
Case Study

SEED

SEED

Future-proofing a government data platform in a rapidly evolving market
Future-proofing a government data platform in a rapidly evolving market

As demand for environmental data grows and the ecosystem around it becomes more complex, data platforms must evolve to stay relevant. Through ecosystem mapping and consultation with market players, we identified where SEED, the state's environmental open data platform, provides the most value and developed a new partnership framework that positions SEED as foundational data infrastructure, rather than just another publishing portal.

As demand for environmental data grows and the ecosystem around it becomes more complex, data platforms must evolve to stay relevant. Through ecosystem mapping and consultation with market players, we identified where SEED, the state's environmental open data platform, provides the most value and developed a new partnership framework that positions SEED as foundational data infrastructure, rather than just another publishing portal.

Strategic Design
Case Study

Powerhouse Parramatta

Powerhouse Parramatta

Defining the experience vision for a ground-breaking new museum
Defining the experience vision for a ground-breaking new museum

As the most significant cultural investment in Sydney since the Opera House, the Powerhouse Parramatta aims to deliver on an ambitious vision for the museum experience. To gain clarity on the target state and the program of work required to realise it, Sandbox helped the Powerhouse articulate future state experiences across offerings for public visitors, professional residents and an on-site overnight school student program.

As the most significant cultural investment in Sydney since the Opera House, the Powerhouse Parramatta aims to deliver on an ambitious vision for the museum experience. To gain clarity on the target state and the program of work required to realise it, Sandbox helped the Powerhouse articulate future state experiences across offerings for public visitors, professional residents and an on-site overnight school student program.

Strategic Design
Case Study

The Smith Family

The Smith Family

Scaling efforts to improve educational outcomes for children and young people
Scaling efforts to improve educational outcomes for children and young people

The Smith Family helps children and young people overcome educational inequality caused by poverty, which today affects as many as 1.2 million Australians. They wanted to use service blueprinting as a foundation for analysing opportunities to scale their impact through digitisation.

The Smith Family helps children and young people overcome educational inequality caused by poverty, which today affects as many as 1.2 million Australians. They wanted to use service blueprinting as a foundation for analysing opportunities to scale their impact through digitisation.

Insight & Opportunities
Case Study

NSW Department of Planning & Environment

NSW Department of Planning & Environment

Unlocking a new market for investing in nature
Unlocking a new market for investing in nature

As corporate sustainability ambitions mature, organisations are looking beyond carbon emission reduction and beginning to consider better ways to manage biodiversity loss. To support this trend, the NSW Department of Planning & Environment wanted to understand both the evolving needs of corporations in this space and the role they should play in encouraging nature-based investment in NSW.

As corporate sustainability ambitions mature, organisations are looking beyond carbon emission reduction and beginning to consider better ways to manage biodiversity loss. To support this trend, the NSW Department of Planning & Environment wanted to understand both the evolving needs of corporations in this space and the role they should play in encouraging nature-based investment in NSW.

Strategic Design
Case Study

Westpac

Westpac

Reinventing merchant payments for a $1B revenue opportunity
Reinventing merchant payments for a $1B revenue opportunity

Regulation and technology are rapidly reshaping the merchant payments landscape. Facing growing competition from agile fintechs, Westpac needed to reinvent its proposition for business and institutional customers in order to achieve it's ambitious revenue targets.

Regulation and technology are rapidly reshaping the merchant payments landscape. Facing growing competition from agile fintechs, Westpac needed to reinvent its proposition for business and institutional customers in order to achieve it's ambitious revenue targets.

Our Clients

"I found Sandbox to be genuinely committed to helping us build the right thing. The team now uses the project outputs as a foundational resource."

Client

NSW Government

"We engaged Sandbox’s service design expertise twice on high-stakes, strategically funded projects, and it was an exceptional experience in each instance."

Client

Education

"Time and again, Sandbox’s team has cut straight to the core of our members’ needs, listening to what was said and even what went unsaid."

Client

Financial Services

"Time and again, Sandbox’s team has cut straight to the core of our members’ needs, listening to what was said and even what went unsaid."

Client

Financial Services

"True transformation occurs in hearts and minds, this work did that for us."

Client

Not For Profit

"I was impressed with how Sandbox was able to distill complex concepts into something that was simple but sophisticated."

Client

Financial Services

"I found Sandbox to be genuinely committed to helping us build the right thing. The team now uses the project outputs as a foundational resource."

Client

NSW Government

"We engaged Sandbox’s service design expertise twice on high-stakes, strategically funded projects, and it was an exceptional experience in each instance."

Client

Education

"Time and again, Sandbox’s team has cut straight to the core of our members’ needs, listening to what was said and even what went unsaid."

Client

Financial Services

About Us

Highly experienced, specialised service design and innovation capabilities.

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Ellie, Tim and Josephine in their studio.